Hi Sarah, I will reply to you in short because I acknowledge that you are welcome to have you opinion however I feel that the feedback is harsh. I’m disappointed that you did not feel that you could contact me directly about your stay as I do appreciate every booking that I receive. I understand that you don’t know me however I can assure you that I am a decent person who does care about genuine feedback. You commented that there was no soap, toilet paper, dish washing liquid, tea towels or key to use the laundry. The following items (soap, toilet paper, dish washing liquid) are items that you would expect to be provided in a motel, this property is not a serviced property and not advertised as such. That said it is not uncommon to arrive at this property to find these things available along with paper towels, glad wrap, cooking oils, dishwashing tablets as I do generally leave supplies for people to use. I don’t list that certain items will be available because I would have to ask myself where do I draw the line…………..We also rent holiday homes in different areas and it is not unusual for the items that you mention not to be available. The numerous tea towels are in the 3rd kitchen draw beside the oven and upon checking with the cleaner she confirmed that the towels were there when she cleaned (she always checks). There are 3 keys on the key ring, one for the front door, sleep out and laundry and the exchange of the text messages between us acknowledges that there were 3 keys on the key ring. I confirmed that one of those keys would fit the laundry padlock I didn’t hear back from you so could only assume that you were able to open the padlock. When you rented the property I had back to back bookings and if there had been a problem with the keys from renters (families)either side of your booking they would have contacted me as they were there for several days and I would have had someone to the property to attend. When you booked I explained that as I was reliant on cleaners and had back to back bookings so I was unable to be very flexible however I managed to provide you with an earlier time than usual as you said that you wanted to make the most of your time away. Although I have never had a complaint about the things that you have mentioned from any other renters, in response to your feedback I have updated the site to advise renters that it is not a serviced property and not to expect such. Aside from the above I’m pleased that you enjoyed the fantastic location of our property, we believe the property provides great value for money within the most sort after area in Whangamata.