Thank you for your feedback which we always appreciate from all our guests. It is sad to hear that the guests did not feel the experience met their needs. Our reply is as follows: Two sets of towels were provided on the first day and when the guests requested more towels 4 additional sets were provided in consultation with the guests together with an explanation of how towels are supplied throughout the booked period. The Studio is advertised as suitable for 4 people and our guests (who had booked for 2 adults) requested to bring in two friends who 'weren't so comfortable in the place they were staying'. We advised our guests that the room out back was currently not available due to storage and wall paper repairs being done. Further to this we advised that due to previous difficulties where guests had brought in additional friends, we were were not able to do a secondary booking outside of the booking system (which is how we manage our payments). We then received an email advising that they would get their 2 friends to stay in their booked space using the bunk bed and that they would let us know. We asked the guests to respect our explanation and our feedback on this matter. A conversation about the issue was held in person explaining in detail what the requirements were in terms of the booking system and our obligations. We reassured the guest that the studio was advertised correctly and that a booking for 4 people would have been no issue. The guest expressed that he was happy with the explanation provided. Emails of communications with the guests are on file.