I am hesitant to make a reply to Jo’s comment, but I feel I must to correct the misinformation. Jo contacted us on 17 December 2019 desperately seeking accommodation because her family and dog had to move out of her short term rental and the builders doing her house renovation had not completed for her to move in prior to Christmas with her parents coming over in the new year. Jo came around late the following day just after previous guests had left and prior to us cleaning and was quite happy with the accommodation before her family moved in, but then ‘suddenly’ found things not to her liking after they used the accommodation and left whilst damaging the place. Jo stated in her enquiry that she had a well behaved outdoor dog which we specifically asked not to be taken inside onto the carpets. The day after they moved in they did the opposite and let the dog inside onto the carpets from that day onwards and then complained about the stains they had caused which we had to get commercially cleaned. They also broke off and then threw away a window catch to one of the bedroom windows, broke the actual timber window itself, left marks all over the superking mattresses and valance, melted the ironing cover onto the iron, left empty coke cans and cigarette butts all in the rear garden, water blasted their cars everyday and at times had 5 cars there overnight when there was only 4 people supposedly staying there at that time. It is curious that the people that complain the most seem to be the ones that do not follow their own high expectations. The fridge was cleaned (as we always do before guests arrive) and we checked the dates on sauces and condiments not fully used. If one of these expired during the time that her family was there then she should have simply thrown it out. Jo didn’t mention that we provided fresh fruit, eggs, milk, butter, condiments, bread, breakfast cereals, tea, coffee, milo drinking chocolate and unopened food within the expiry period left by previous guests which they were more than happy to fully use. We have always been welcoming and helpful. Jo’s comments about privacy seem peculiar when we had to maintain the lawn and edges only once during her stay. If we hadn’t mowed them she probably would have complained that the lawns weren’t maintained. With some people you can never win. The first aid kit is a commercial supplied kit containing bandages, band aids, antiseptic which do not have used by dates, panadol (current), with the only item in the kit that was expired was the spray bandages in a small can. I notice the medical kit scissors were taken. I guess the only thing I can put Jo’s complaints down to is that she may have been annoyed that her builders hadn’t finished her own renovations by Christmas for her parents so she had to move out of her rented accommodation and simply vented her frustrations and took it out on our property. Jo complains about the price of accommodation after the fact when she inspected on 18th, paid for it on 19th and moved in on 20th December. She was happy enough with the price before moving in, but then complained about it later. The rates for our accommodation do not even meet the full costs on the property in Auckland and we are not overpriced. Look at all the other 6 comments from guests over the years that have been glowing in their praise for the accommodation as opposed to Jo’s comments and see who you believe.