Communication was very poor, it took a long time for them to confirm our booking and when finally confirmed it took them several days before responding to our emails. We were asked if we wanted airport transfers and we thought this was complimentary. However, we were charged $30 which is very expensive considering it would cost $3 on the bus. Several key features were not included, no air con unless you pay $20 per day, outdoor shower did not work, stereo did not work, there was no hot water for indoor showers, we did ask about this and was told this would be fixed but it was not so we had cold showers for over a week.